- DEFINITIONS
- “The Company”shall refer to Sentinel SecureTech
- “The Client”shall mean the individual or business entity procuring Services from The Company.
- “Services”shall denote IT support, consultancy, hardware supply, or cloud services as itemised within the corresponding Order or Quotation.
- APPLICATION OF TERMS
These terms and conditions shall govern all Services furnished by The Company to The Client. Should a separate Service Level Agreement (SLA) or formally executed Contract be in existence, the specific stipulations contained therein shall take precedence over these general terms.
- CLIENT OBLIGATIONS
The Client undertakes to:
- Grant The Company access to premises, office accommodation, and requisite facilities as reasonably necessary for the provision of the Services.
- Ensure the validity and currency of all software licensing.
- Execute routine data backups unless “Managed Backup” is expressly incorporated within the procured Services.
- FEES AND PAYMENT
- Invoicing:Services shall be invoiced monthly in advance, unless alternative arrangements are mutually agreed upon.
- Payment Terms:Invoices are strictly payable within 30 days of the invoice date.
- Late Payment:The Company reserves the right, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998, to levy interest on overdue balances at a rate of 8% per annum above the prevailing Bank of England base rate.
- LIMITATION OF LIABILITY (CRITICAL CLAUSE)
- Nothing within these terms shall serve to restrict liability for death or personal injury resulting from negligence or fraudulent misrepresentation.
- The Company shall not incur liability for any loss of profit, loss of business opportunity, diminution of goodwill, or analogous losses, nor for any consequential, indirect, special loss, costs, damages, charges, or expenses.
- Data Loss:The Company explicitly disclaims liability for the loss or corruption of data. The Client retains sole responsibility for maintaining appropriate backup procedures.
- Liability Cap:The Company’s aggregate liability, whether arising in contract, tort (including negligence), or otherwise, shall be strictly limited to the total sum paid by The Client for the Services during the twelve (12) months immediately preceding the event giving rise to the claim.
- CONFIDENTIALITY
Both parties hereby covenant to maintain the strict confidentiality of all proprietary information pertaining to the business, affairs, clientele, customers, or suppliers of the other party.
- TERMINATION
- Managed Services:Either party may effect the termination of a Managed Service agreement by furnishing three (3) months’ written notice to the other party.
- Immediate Termination:The Company retains the right to terminate this agreement forthwith should The Client fail to remit any amount due hereunder by the stipulated payment date.
- GOVERNING LAW
This agreement, and any resultant dispute or claim arising from or in connection with it, shall be governed by and construed in accordance with the substantive law of England and Wales.
- FORCE MAJEURE
The Company shall not be held liable for any failure or delay in the performance of its contractual obligations where such impediment is attributable to a Force Majeure Event (e.g., flood, fire, war, failure of an internet service provider).
- CONTACT
All official notices or inquiries concerning these terms should be directed to:
- Email:info@sentinelit.uk